Our Colleagues provide person-centred care that is tailored to the individual needs of each Resident in all of our Care Homes. This means that Residents, and their families or support network, take an active role in all decisions regarding their care and their unique needs are always taken into account.
Person-centred care is different from traditional care models which might have put the needs of the Home first, instead of the Resident’s. In our warm, welcoming Care Homes, Residents will feel genuinely heard and respected by our dedicated Colleagues. Whether it’s our Carers and Nurses or those in vital supporting roles, including Hospitality teams and Activities Co-ordinators, every Colleague is compassionate and considerate about each Resident’s specific needs. Care is provided with individuals in mind and it’s important to us that Residents feel happy as well as safe and secure in their Advinia Care Home.
We Take The Time To Care
We’re here to provide as little or as much support as Residents need to continue living the way they choose with meaning and purpose. And this starts from their very first day living in an Advinia Care Home. Our care team works together with Residents and their families or support network to create a personalised support plan, which not only covers all their care and medical needs, but also their likes and dislikes and their goals and aspirations. Advinia has invested in Person-centred Software (PCS), an electronic support and personal planning system. This means care is continuously recorded and individualised to that person. PCS holds a Relative’s Gateway that families can access to have up to date engagement with the care their loved one is receiving. This initiative will be fully implemented by the end of summer 2021 for all Care Homes in Advinia.
At the heart of person-centred care is the Value of Compassion and preserving the dignity of the people we support. We make sure Colleagues make time to talk everything through with Residents and encourage them to have their say. In doing so, we support Residents to achieve their goals and live their life their way.
The emotional and mental wellbeing of Residents is also a top priority. Our care teams take the time to make sure Residents are engaged and stimulated, providing opportunities for meaningful engagement, companionship and facilitating regular connections with loved ones and the community.
Mealtimes are a central part of life in our Care Homes. We make sure that all Residents choose a dining experience that suits them, whilst also ensuring nutritional and appetising meals are always provided. All dietary requirements and personal preferences are catered for. We also welcome feedback and suggestions on the food we are serving, because we know that preferences can change over time.
We Pay Attention to the Tiny Details
Our Care Home Colleagues are encouraged to get to know each Resident to enable them to deliver person-centred care. We believe that tiny details matter, so we encourage Colleagues to be considerate and to notice the small things in daily life that might impact a Resident’s wellbeing. Whether that’s what time they like to wake up in the morning, or what newspaper they like to read, through to how they like to take their tea, we aim to create warm and homely environments – real communities, where all Residents’ needs are met.