Welcome to Cloisters Care Home in Hounslow. Our purpose-built 57-bed home, is ideally located within a popular residential area of this vibrant West London borough. Our dedicated care team and our activities coordinator are on hand to provide person-centred residential, nursing and care for those living with dementia, as well as support for sensory impairment and physical disabilities. We also offer short-term respite care or temporary stays.
We’ve been serving our local community since 1994 and everything about Cloisters Care Home is focused on helping Residents live the life they choose. Whether it’s making sure their favourite dish is on our menu, or they can continue to take part in their preferred pastime, we make sure that Residents’ individual preferences and needs are catered for right from their very first day with us.
Surrounded by all major transport links to and from Central London and close by to Heathrow Airport, Cloisters Care Home in Hounslow is a perfect choice for Residents and families living in West London and the surrounding areas.
Set within landscaped gardens, our Home offers a variety of facilities to meet the varying needs of Residents. We have a mixture of rooms, including en-suite and shared rooms for couples, which are all attractively decorated and furnished to a high standard. Our spacious lounges are used for socialising and activities and also provide quiet areas to relax with a cup of tea and the morning newspaper.
Our in-Home shop means Residents can pick up essential supplies if they don’t want to pop out to the shop and we have a range of therapies available if Residents feel like additional pampering and relaxation.
Commitment to Quality
At all our care homes, we have aligned and agreed our strategic goals to define what we want our organisation to achieve.
CQC inspected our service in 2025 and at that time rated the home ‘requires improvement’
Since this inspection, a huge amount has changed within the home. We recommend that you contact the home to find out what changes are in place now. Family feedback and reviews in 2025 to date has been fantastic with many excellent reviews for the care, service and team members.
Person-centred care
We understand that moving into a care home can be a challenging process and so our care team works closely with families, the local authority and healthcare professionals to ensure a smooth transition for all Residents.
We believe high-quality care is only possible if it is tailored to the unique needs of each individual person. So as soon as a new Resident joins us, we spend time getting to know them, learning about their likes and dislikes, and help them personalise their room so it feels just like home. We make sure each Resident has a bespoke support plan and activity schedule that means their individual preferences are always met and that they can live the life they choose.
Living life to the full
Here at Cloisters Care Home in Hounslow we believe that Residents enjoy the very best quality care when they are getting the most out of each and every day. Our entertaining activities schedule, created by our in-Home team, means Residents can stay active, take part in their favourite hobbies and socialise with others. The vibrant community within our Home enjoys regular music and dance activities, art and crafts workshops, and karaoke is always a firm favourite, as Residents reminisce over songs from their youth.
We organise regular outings to performances, picnics and restaurants and our seasonal events such as our Summer and Christmas fetes always prove hugely popular with the local community.
Dining and nutrition
Our dedicated hospitality team are present within the home 24/7 to ensure Residents enjoy nutritious and delicious meals. Home-cooked dishes using fresh ingredients are the basis of our weekly rotating menu that offers Residents choice and variety as well as accommodating dietary needs. Cultural preferences are also fully catered for as well as special occasions such as birthdays and anniversaries which can be celebrated with friends and families.
The B Happie Mission
Our mission to promote happy residents and happy staff is underlined by our groundbreaking ‘B Happie Charter’. We achieve these values by conducting person centred activities and events with a whole home approach, by recognising and appreciating the amazing work that our teams do and by prioritising mental health and wellness.
Here are just some of the facilities available in our vibrant and welcoming Care Home in Hounslow, West London
- A selection of shared rooms for couples
- A selection of en-suite rooms
- Accessible and wheelchair friendly
- Spacious lounges and dining areas
- Access to a sensory room
- A range of therapies available including hairdressing, manicures and pedicures, aromatherapy
- Additional healthcare support such as visits from dentists/opticians/physiotherapists and occupational therapists
