Welcome to Bishop’s Cleeve Care Home in Bishop’s Cleeve, a luxury haven located just four miles from Cheltenham. Our newly built, state-of-the-art residence is situated on the edge of this picturesque Cotswold village, with glorious views of Cleeve Hill. Visitors can easily reach us from the M5, and there is a local bus stop just a few minutes’ walk away.
We support Residents who need different levels of care, including those living with dementia. By creating an active, vibrant environment within the Home, we can help Residents enjoy meaningful, positive experiences every day. We’re also building close connections with the friendly village community, providing spaces for local groups to meet, hosting public events and operating a community coffee shop.
As a newly built Home, Bishop’s Cleeve has an exceptional standard of décor throughout. Residents are welcome to bring their favourite pieces of furniture and belongings to personalise their en-suite bedrooms. Each room is fitted with a sensor monitoring system for peace of mind. The communal areas are spacious and luxurious, and there’s a multipurpose social room for activities, cinema nights, family dining and community meetings.
We have a library, sensory areas and a quiet space for relaxation and family visits. The outdoor space is stunning, with our terrace and patio areas leading to beautiful, landscaped gardens. Residents can enjoy watching nature and taking in the sensory stimulation outdoors, where there is plenty of seating available. It’s also the perfect place for a stroll, and green-fingered Residents are welcome to do light gardening.
Each of our en-suite wet room bedrooms is decorated to the highest standard, offering Residents the chance to enjoy pure comfort and tranquillity. Our dedicated team embraces person-centred care, empowering Residents to live the life they choose while taking care of all their wellbeing needs.
Commitment to Quality
We are committed to providing high-quality, person-centred care in every one of our homes. To demonstrate this commitment, we share a range of independent and transparent quality measures, including regulatory inspections, internal reviews, benchmark scores, and real feedback from the people who matter most: residents and their families. These insights help us reflect on our progress, celebrate what’s working, and focus on where we can do even better.
CQC Inspection
Bishop’s Cleeve was last inspected by the Care Quality Commission in early 2024 and was rated Good in both the Caring and Responsive domains. However, the overall rating was Requires Improvement. Since then, a comprehensive action plan has been delivered, and in early 2025, a new leadership and management team was appointed. The team is focused on driving improvement and continues to put residents firmly at the heart of the service.
Mock CQC Inspection
An independent review by Fulcrum Care in December 2024 found Bishop’s Cleeve to be a well-run, purpose-built home offering a high standard of care. The team was praised for its kindness, with several domains achieving a ‘Good’ rating. Some areas, including staffing and needs assessment, were identified for improvement to further enhance regulatory compliance.
Open Score
Open Score is a third-party care quality benchmark developed by Championing Social Care. It combines CQC ratings, family feedback, staff experience, and internal metrics to provide a broader view of performance. Bishop’s Cleeve’s score is updated quarterly and offers a balanced perspective beyond regulatory ratings alone.
Person-centred care
Every Resident is an individual to be celebrated and empowered. Our person-centred care ethos puts their wellbeing needs at the very heart of everything we do. By addressing their emotional and spiritual health, as well as physical, nutritional and social needs, we can provide a holistic care experience.
We see care as a collaborative effort between Residents, their loved ones and our team. Together we can ensure that all their wishes are respected, that Residents take an active role in decision-making around their care, and that their voice is heard. Our highly-trained staff make sure to keep an eye Residents’ happiness levels and move quickly when care needs change. This safe, supportive environment gives Residents’ the chance to thrive and enjoy their lives.
Living life to the full
Our Care Home in Bishop’s Cleeve has a busy activities timetable, built around the critical goals of mental stimulation, increased mobility and social engagement. Activities include arts and crafts sessions, food demonstrations, exercise classes, cinema nights, quizzes, musical performances, and sensory workshops. There will be a great variety of activities to try, with new sessions added frequently.
We’re already organising partnerships with local schools, nurseries and community groups in Bishop’s Cleeve. We aim to host regular visitors, coffee mornings, community events, workshops and fun-filled events. With local groups and clubs meeting in our activities space, Residents can take up new hobbies or continue to enjoy their favourite pursuits. Plus if family members or friends don’t live locally we’ll ensure Residents can keep in touch with them through video calls or similar technology.
Dining and nutrition
Our in-house chefs will prepare exceptional food from fresh, seasonal produce that’s locally sourced where possible. Menus will include a mix of delicious and nutritious options including traditional classic meals, Residents’ favourites and enticing international cuisine.
Residents will have the opportunity to discuss their food preferences with the chefs when they move in, advising the team of any dietary requirements. We’ll accommodate any cultural or belief-based food choices. Menus are regularly reviewed so that Residents can feedback and make new culinary requests. Residents can book our private dining room to host meals with their loved ones.
The B Happie Mission
Our mission to promote happy residents and happy staff is underlined by our groundbreaking ‘B Happie Charter’. We achieve these values by conducting person centred activities and events with a whole home approach, by recognising and appreciating the amazing work that our teams do and by prioritising mental health and wellness.
Electronic care plans
We always strive to innovate and use technology to enhance our provision of person-centred care. Our Home uses Electronic Care Plans which provide instant and secure access to care details and provide a thorough overview of support and activities. Using technology increases efficiency and enables our Colleagues to spend more meaningful time with Residents and improving the quality of interactions and care and support provided.
Here are just some of the facilities available in our luxury Care Home in Cheltenham
- Spacious Lounges
- Dining rooms
- Hair Salon
- Quiet Lounge for relaxation and family one-to-ones
- Multipurpose social room for activities, cinema nights, family dining and community meetings
- Library and lounge areas
- Landscaped gardens, terrace and patio areas
